Terms and Conditions

Before I Clean

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I will only answer messages on WhatsApp. No dm's from Instagram or Facebook. No phone calls unless scheduled.

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I require 50% deposit which will be non refundable. This is to protect myself from any last minute cancellations but to also secure your booking. 

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I pride myself on my work which therefore my prices are non-negotiable. My prices are based on current product prices, insurances, DBS check, labour, petrol prices, tax and VAT etc. 

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Consultation will be carried out before I complete a clean which will require me to visit your home and talk to you about what you would like to be completed and any rooms for example bedrooms to not be part of the service. 

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Cancellations

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If I can't access your property, I will have to cancel the clean and the full amount will still need to be paid.

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I will be unable to clean if there is an infestation (eg. bed bugs, rodents, fleas) 

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If members in your house are unable to attend work or school due to illness, please contact me to cancel and reschedule 

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Any cancellations within 24 hours I will require the full amount quoted.

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If I cancel within 24 hours your deposit will be kept and a new date will be rescheduled without further payment.

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If any part of the service I have provided you are not satisfied with I will return within 24hours to rectify the cause of the problem. I do not do refunds.

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Day of Clean

On the day of the clean, I prefer the house to be empty. If that is not possible I request for you to stay in one part of the house, that includes pets.

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I will happily clean under and around furniture doing my best to move items out of the way however with heavier furniture items like wardrobes and sofas that will not be possible unless you would like to move it before I arrive.

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All clutter (toys, dishes, clothes, etc) to be tidied away so I can carry out my services and I can spend proper time in those areas.

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Payment

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If payment isn't received 2 hours before the clean, the service will be cancelled. 

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You can pay day before the clean if it is more convenient for you, just pop me a message to let me know.

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Payment by card or bank transfer. An invoice can be given if requested.

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If paying by cash, leave it on the agreed designated spot. If not in that area the clean will be cancelled. 

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Extra

Any holidays I am taking I will let customers know in advance to ensure I can accommodate. 

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I will occasionally take photos of my work to use for social media. I will ask for permission before posting.

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I pride myself in confidentiality. I will not disclose who I clean for or discuss any aspect with others. 

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